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IT Vision

SupportIT Vision Introduction – At RTM Communications, we believe that proactive managed services eliminate the scenario of calling and waiting for the “computer guy”. Potential issues and problems are prevented, while systems and people remain productive and working. When problems do occur, response times can often be within minutes. In short, we keep your computer systems and networks up and running and your people and business productive.

IT Vision MonitorIT and ManageIT:

ITVision
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RTM Communications’s unique IT Vision managed services plans offer the best solution for organizations that need comprehensive IT support, that either don’t have the time, skill-set or simply just don’t want the burden of managing an IT person, department, or in some situations – an entire IT division.

By signing up for an IT Vision plan we make it easier than ever for you to understand, budget, and manage your monthly IT requirements. Aside from the direct management of your network – each plan also can offer expert level advisory services, training, consulting, break-fix and everything that a large company’s IT department would offer.

It’s basically like having your own IT department.

TOP IT Vision MonitorIT and ManageIT Services Benefits:

  • Reliability
  • Security
  • Consistency
  • Productivity Gains
  • Cost Management and Control
  • Performance
  • Managed Expansion and Growth

By addressing every customer’s unique requirements, RTM IT Vision can define a scalable portfolio of managed services to enable business continuity, disaster recovery, and operational efficiency. IT Vision offers the following managed services:

  • IT Infrastructure Management
    • Desktop/PC
    • Server
    • Virtual Server
  • Vendor Management
  • IT Vision BDR – Business Disaster Recovery Services
  • Unified Communications Management
  • Remote Backup Services
  • Virtual Server Hosting (Future)

 

Workstation

MonitorIT

ManageIT

Processor Monitoring

X

X

Memory Monitoring

X

X

Hard Drive Monitoring

X

X

Anti-Virus & Updates

X

X

Anti-Spyware & Updates

X

X

Anti-Malware & Updates

X

X

Anti-Spam & Updates

X

X

Microsoft Patch Monitor

X

X

Remote Access

X

X

Monthly Reports

X

X

Critical Updates

X

Quarterly Review

X

Remote Support

Additional

Included

On-Site Support

Additional

Included

Discounted Rate

Std PSA

100%

Start Up Costs

Additional

Additional

10

TBD

 

 
Server

MonitorIT

ManageIT

Processor Monitoring

X

X

Memory Monitoring

X

X

Hard Drive(s) Monitoring

X

X

Anti-Virus & Updates

X

X

Anti-Spyware & Updates

X

X

Anti-Malware & Updates

X

X

Anti-Spam & Updates

X

X

Microsoft Patch Monitor

X

X

Backup Monitoring

X

X

Remote Access

X

X

Monthly Reports

X

X

Critical Updates

X

Quarterly Review

X

Remote Support

Additional

Included

On-Site Support

Additional

Included

Discounted Rate

Std PSA

100%

Start Up Costs

Additional

Additional

25

TBD